You may recall that last week I tried updating the software on my phone. As it turns out, the updating software wiped the phone clean, so the ROM was empty, and then couldn’t put the new stuff on.
I called Verizon, and got a real person after 2 rings. I was quite impressed. After about 8 seconds she said she was escalating my case. I was at tier 4 in less than 1 minute. That guy said he was getting his supervisor, but came back and said he’d been told how to fix it. That didn’t work, so he called UTStarcomm for me, which was cool, but left me on hold for a long time because HE was on hold. That didn’t turn up much either, and he said I could call them myself, or he could get me a new phone. I told him I’d try them myself and he gave me a case number, so we wouldn’t have to go through this again.
I called UTStarcomm and after I told my story the guy said "Wow man, you need a new phone".
I called Verizon back to work through that, but the lady I got didn’t know what a
"case number" was, and put me on hold. She came back and said that since it was a corporate account, she could only work with Stephen Popp or Bernice Hansen. Now, I know Stephen, he’s a good guy. Bernice is a nice lady that gave the school a lot of money, and we named a building after her. I suspected she couldn’t help me.
Stephen sent me to Bryan, who took care of things for me, and now I have a new phone with… the new software installed!
It’s cool, it fixes a few bugs, lets me use wifi and cellular at the same time, etc. There are still some annoying things, like the lack of a real file browser in applications. If you’re sending email, and want to attach a file that is on your SD card, you have to know the entire path and type it in, because you can’t browse the card from the file chooser in applications. Bleh.
Anyway, I have a new phone and all is well.
That’s funny about Bernice. I thought at first maybe she was looking at a campus map and would only listen to one of the “big shots.” Like Herbert Corum, or Jim Cafeteria.