I got a new cell phone, as I mentioned a few days ago. It has the ability to interact with AIM, but first I have to “register” my phone number in association with an IM account. No problem. Unfortunately, the page that I use to do that is broken. Some sort of unlabelled server error. Oh look, there’s a link for feedback and support, I’ll click that! Here’s what I sent:

Name: Topher
Message: I've been trying to confirm my cell phone number so that I can use AIM on my cell phone for 6 days now, and the form to confirm it has been broken the entire time. It says:

We Are Sorry...
The system is currently having difficulties, and we cannot continue. This error did not occur because of anything you or your computer did. Please try again. If this problem persists, please try again later. We apologize for any inconvenience this has caused you.

A few days later, I got this in return. Please make note of the URL they give me, and read my notes at the bottom:


Dear Topher,

Hi! I am Rick from the TechMail Department. I would like to thank you for
spending time in writing to us. It is my privilege to be of assistance to
you and all our members.

I understand you have questions about AIM Mobile on Web Phones.


AOL Instant Messenger Mobile for Web Phones is a free software service that
lets you:

- Send and receive Instant Messages anywhere.
- Know who is online.
- Receive instant alerts.
- Enjoy several conversations at once.

All you needs is an AIM screen name, a Web enabled phone and Sprint PCS and
you are ready to go. It is easy to add your friends' screen names to your
Buddy List. Then you are all set to send Instant Messages.

For more information about AIM Mobile:

On the Internet, please visit the Web site below:

I hope I have provided you with the necessary information to resolve your

Please write back if you need any further assistance.

Enjoy the rest of the day, Topher!

Rick B.
Customer Care Consultant
The TechMail Department
America Online, Inc.

See the URL? It gave me a 404. So, not only did he not even remotely answer my question, the url he gave me to make it “work” was broken. Looks like AOL needs a new webmaster.

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