My net access has been sporadic lately, so I called Comcast. The guy had me reset it and determined it dead. He said he could send someone out to bring me a new one, or I could go to the Comcast store here in town. I told him to sign me up for both, and if I didn’t make it, the guy would show.
Well, I made it, and what a wild and whacky place it is. The first thing I noticed was that they have a drive through. That just struck me as really odd for a cable company to have, but then I thought maybe people pay their bills there.
As I went in, the very first thing I noticed was the smell. It was the smell of an auto-mechanic’s shop lobby; a mix of cigarette smoke and oil. The second thing I noticed was that they have WAY more security there than at my bank. The entire room was about 25 feet long, and about 20 feet wide. It was divided the long way by the counter. On my side of the counter there were two security cameras, and on the other side of the counter there were two security cameras. 4 cameras in total to watch that little space.
The workers were separated from the customers by 1 inch thick bulletproof glass. Since just about every customer has some hardware they need to either give or get (I had both) there are big shrapnel proof boxes in the glass between us. Before I put my dead modem in there she locked the other side, presumably to keep me from shrinking, jumping through, expanding again, and bludgeoning her with a modem.
Once I had put my modem in there and closed my side of the box, she opened her end and took it out. She chucked it in a big box and went to get my new one.
She was polite, if reserved, and I had no problems getting my new modem. I asked if she could cancel my visit from Mr. Comcast, and she said “why don’t you wait to see if this helps”. Which is a good thing, because it didn’t, my connection is still dead, and I’m at work instead of home with my family.
It was a completely different kind of place from what I expected. The only thing I can think of is that they KNOW they have miserable service, and fully expect people to be driven completely insane with frustration, and actually try to hurt them.